Hello, The lost and found procedure at the [China Eastern Airlines Office in Tokyo](https://rightcheckin.com/airlines/china-eastern-airlines-city-sales-office-in-tokyo/) was handled expertly for my mother. The staff was helpful in helping her find a tiny bag that she had completely lost. They gave specific guidance on how to recover misplaced goods after quickly checking their system. They have good English communication despite a minor language barrier. She felt more at peace because the staff was comforting and patient. Overall, she valued their professionalism and timely support.