# **Troubleshooting Ancestry Login Problems on Safari** When [troubleshooting Ancestry login problems on Safari](https://familytreemakerssupport.com/troubleshooting-ancestry-login-problems-on-safari/), there are a few steps you can take to resolve common issues that may prevent access to your account. First, ensure your Safari browser is up-to-date, as older versions may not support some of the newer web technologies used by Ancestry. If you’re still experiencing issues, try clearing your browser cache and cookies; sometimes, stored data can interfere with login sessions. To do this, go to Safari’s settings, find the Privacy or History section, and clear your cache and cookies. Another potential fix is to disable any active extensions, especially ad blockers or privacy tools, as these can sometimes block necessary scripts for login functions. Additionally, Safari’s settings include features like Intelligent Tracking Prevention that may interfere with certain login processes. You might want to disable this temporarily to see if it’s causing the issue. Lastly, consider testing the login on a different browser, such as Chrome or Firefox, to determine if the issue is Safari-specific. If you’re able to log in on another browser but still have trouble with Safari, it could indicate a browser-specific setting that needs adjusting. If none of these steps work, contacting Ancestry’s support for further assistance is a good idea, as they can provide guidance tailored to your account and browser settings.